Letter to Netflix

I’ve been very happy with Netflix in the past, but I’m willing to take my business elsewhere if they get stupid. Here’s what I told them:

I saw an ad for Wal-Mart on Netflix recently. Who’s your customer? Me, or Wal-Mart? Who are you trying to please? You can’t have it both ways.

I understand that you’re partnered with Wal-Mart. Fine, but don’t insult your existing customers by running ads for Wal-Mart. Help your customers. Why not offer us a chance to buy movies we like through Netflix by using Wal-Mart as a supplier instead?

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