Resume

Project Manager with 10 years of experience managing business-critical project and product life cycles:

  • Experienced in Product Management; served as Operations Product Manager for $1+ billion product line
  • Managed teams of 5 to 100 members including: remote, international, and external resources
  • Managed $4 million project budgets
  • Experienced in vendor and client management
  • Background in technical writing and editing, business analysis, and process improvement

PROFESSIONAL EXPERIENCE

Apple Inc.
Operations Product Manager, iTunes Gift Cards
March 2008 to May 2011

 As North American manager, worked with all areas of the product team, including graphic designers, engineers, sales representatives, merchandisers, retailers, etc. Managed new and seasonal product launch projects. Developed annual forecasts and controlled ongoing production schedules. Initiated and managed improvement projects and objectives. Key projects and accomplishments include:
  • Managed Apple’s most widely distributed product in the most active region, which accounted for over $1 billion in annual revenues
  • Increased production by more than 100% in less than 2 years, without adding resources
  • Devised and managed a variety of projects that improved business operations, including development and implementation of requirements, sales forecasting, order processing, production scheduling, capacity balancing, product quality processes, and budget analysis
  • Developed and implemented direct product changes to improve the customer experience and to facilitate customer support

Atlas Development
Project Manager, Medical Client Services
September 2007 to March 2008

Managed multiple, simultaneous custom development and upgrade projects to facilitate web based laboratory system integration and communication. Was responsible for all aspects of client and project management, from initial client meetings and contract execution through project closure. Focused and coordinated efforts of internal, client, and vendor resources across the US and India. Conducted client, project, and technical design meetings.

Medtronic Diabetes (MiniMed)
Principle Project Lead
July 2001 to June 2007

As a member of the Software Research and Development (R&D) and IT teams, managed large, business-critical, software and hardware projects. Select projects include:

  • Managed 100+ member multi-disciplined team to upgrade primary infrastructure for Oracle-based SAP environment within FDA regulated industry with no post go-live issues
  • Managed multiple localization / globalization efforts within software R&D for embedded products, resulting in successful product launches in European and Asian markets
  • Assumed management of a design and implementation project for a scalable SAP disaster recovery solution, including database restructuring and mass storage migration. Recovered project from failure state to full implementation within three months
  • Implemented formal development life cycle for software R&D department, including the design and technical implementation of all aspects of the system, such as version control, change control, defect tracking, code authentication, documentation standards, communication structures, etc.

InfoPros
Technical Writer — Intern
December 2000 to May 2001

As a technical writer and website coder, worked with external clients to analyze products, technical documentation, and software code and generated user-focused documentation and web pages. Efforts included:

  • Wrote original HTML, JavaScript, and CSS code
  • Led web content creation teams, authored and edited original content, collaborated on graphic design, and coordinated content review process to create comprehensive sites
  • Updated and expanded existing online help systems and generated correlating hard copy documentation
  • Edited and updated technical manuals and annual publications

ACCOMPLISHMENTS AND RELATED EXPERIENCES

  • Served as Operations Product Manager for product with 100+% year-over-year revenue growth
  • Chairing member of the Medtronic PMI chapter
  • Received IT “Land a Man on the Moon” award for ability to meet deadlines, costs, and quality, 2006
  • Received IT “Turn on a Dime” for unplanned, high impact project done within a short period, 2006
  • Received Medtronic China Team Award of Recognition for Chinese Paradigm 712 Insulin Pump, 2004
  • Development team member for Paradigm 512, Popular Science Top 100 Technical Innovations of 2003
  • Nominee for Medtornic Star of Excellence, 2003
  • Selected to be Medtornic Diabetes Docent, 2001 to 2007

EDUCATION AND ADDITIONAL TRAINING

University of California, Davis

  • Bachelor of Arts, International Relations, June 1999

University of California, Los Angeles

  • Project Management Professional Exam Preparation

George Washington University / ESI International

  • How to Gather and Document User Requirements
  • Logical Data and Process Modeling
  • Workflow Modeling

Christensen Associates, Inc.

  • Various project management courses

Medtronic

  • Lean Six Sigma Green Belt Training

Please send professional and job related inquiries to jesmcbride (at) gmail.com